Yes. Every M by MAIE piece is made to order according to the options selected at purchase.

Please allow approximately 4–6 weeks for production before shipping.

The launch collection is crafted exclusively in solid 14k gold, available in Yellow Gold, White Gold and Rose Gold according to the individual design.

Additional precious metal options like 18k gold and platinum may be introduced in future collections.

Yes. M by MAIE specializes in lab-grown diamonds.

Lab-grown diamonds have the same chemical and physical properties as mined diamonds. The difference lies in their origin: they are created in a controlled environment rather than mined from the earth.

For designs such as our Tennis Bracelet, Tennis Necklace and Eternity Ring, the carat size shown refers to the approximate weight of each individual diamond, rather than the combined carat weight of the entire piece.

For our Solitaire Stud Earrings, the carat size shown also refers to each earring unless otherwise stated.

The estimated total carat weight of a finished piece may vary depending on the selected size, length or ring size.

Every piece is individually made, so very small variations may naturally occur.

Product images are intended to represent the design, proportions and overall appearance of the piece. Different diamond sizes, ring sizes and jewelry lengths may result in slight differences in proportions and total carat weight.

Please allow approximately 4–6 weeks for production before dispatch.

Once production is complete and your piece has passed our quality inspection, we will contact you regarding shipping.

Please contact us before placing your order if you are purchasing for a wedding, birthday, anniversary or another important occasion.

We will advise you whether your requested timeline is possible before you order.

Please contact us immediately if you need to make a change.

As every piece is made specifically for you, changes cannot be guaranteed once production has begun, and additional charges may apply where a change is possible.

M by MAIE jewelry is made to order and production is commissioned specifically for each purchase, so normally, orders cannot be canceled once production has begun.

Please contact us immediately if you have made an error when ordering.

No. Insured shipping is calculated separately and is not included in the product price shown at checkout.

Shipping costs depend on the destination and value of the shipment.

Our team will provide your insured shipping charge separately.

If you would like an estimated shipping cost before ordering, please contact us with your delivery destination and the piece you are considering.

Yes. M by MAIE uses insured shipping for jewelry orders.

Your tracking details will be provided once the order has been dispatched.

M by MAIE can arrange insured international delivery to supported destinations.

Please contact us if you would like to confirm delivery availability or obtain a shipping estimate for your location before purchasing.

Depending on your destination, import duties, taxes or customs charges may be imposed by your local authorities.

Unless otherwise stated, these charges are separate from the product price and shipping charge and are the responsibility of the recipient.

As every M by MAIE piece is individually made to order, we do not offer refunds.

We encourage you to review all product details, measurements, diamond sizes, metal selections and ring sizing carefully before placing your order.

Our team is happy to assist if you have questions before purchasing.

Exchange requests may be considered subject to eligibility and approval by M by MAIE.

To qualify for consideration, jewelry must be:

• Unworn and unused
• Undamaged
• Unaltered
• Returned with its original packaging and accompanying materials

Pieces showing signs of wear, alteration, damage or modification are not eligible for exchange.

Any difference in price, additional production costs and insured shipping associated with an approved exchange will be the responsibility of the customer.

Please contact us before sending any jewelry back. Items returned without prior authorization may not be accepted.

Full eternity rings contain diamonds around the entire circumference of the band and generally cannot be resized in the same way as a traditional ring.

For this reason, it is particularly important to confirm your ring size before ordering.

If you are uncertain, please contact us before placing your order and we will be happy to assist.

As each ring is made according to the size selected at checkout, sizing changes are not automatically covered as a manufacturing issue.

Please contact us and we will review the piece and advise what options may be available.

For everyday care, avoid wearing your jewelry when carrying out strenuous exercise, swimming, household cleaning or activities where it may be knocked or scratched.

You can gently clean diamond and gold jewelry using warm water, mild dish soap and a soft toothbrush.

For complete instructions, please visit our Jewelry Care Guide.

Stop wearing the piece and contact us.

Continuing to wear jewelry with a loose stone may increase the risk of the diamond being lost.

White gold may gradually develop a warmer tone as its surface finish naturally wears with use.

Professional cleaning, polishing and, where appropriate, rhodium plating can restore its bright-white appearance.

Yes. Please contact us with photographs and a description of the issue.

We will review the piece and advise whether servicing is possible and provide any applicable costs before work begins.

M by MAIE is built around a curated collection of designs with selected diamond sizes and metal options.

For fully bespoke jewelry, one-of-a-kind designs or natural diamond sourcing, please contact our sister brand MAIE Jewelry.